|
Please familiarise yourself with our policy relating to your reservation:
1.
Confirmation of reservation:
Reservations will only be confirmed once the
following is adhered to………
(a) Reservation form must
be signed and faxed back to the Paindane reservation office with copy of
your bank/internet deposit slip. No confirmation without your signature.
(b) Dep ref no: must reflect on all deposit slips / Internet banking
transfers as the reference for the transaction, before the transaction is made.
(c) Deposits must be paid by the due
date on reservation form; otherwise reservation will be cancelled.
(d) No provisional bookings will be made,
all reservations will be handled on a “first come, first serve” basis.
(e)
Please check all information, dates
& prices on the reservation sheet before you sign and fax/email it back to this office.
(f) Please quote your deposit ref. no. for any queries and correspondence
regarding your reservation at the resort.
(g) All reservations must be confirmed with
the booking office by fax/email. No tel. bookings will be accepted.
2. Cancellation of reservation:
(a) In the case of a written cancellation
be received 60days prior to arrival, you will forfeit 50% of all monies paid to
date.
(b) If a written cancellation is received
less than 60days prior to arrival, you will forfeit 100% of monies paid to
date.
(c)
Should we be able to re-sell the
stand/chalet within the 60 days period, 50% of all monies paid to date will be
forwarded for a future visit to commence within 1 year of the original
reservation date. You will be liable for any price increase during this period.
(d) 48
hours grace
from arrival date - will be granted to clients “en
route” to the resort. The resort reserves the right to cancel your reservation
and place other clients on/in your campsite/chalet for the duration of your
reservation, should you not arrive within the 48-hour period.
(e)
Cancellation of reservations must be in
writing and faxed/email to the Paindane
reservation office.
(f)
In the event of your reservation being
cancelled due to an ‘act of God’ i.e. Floods etc. Deposits will not be refunded
3. Non-arrival / late arrival / early
departure of clients:
In the event of your:
(a) Non-arrival – you will forfeit your
deposit and other payments already made.
(b) Late arrival – no refund for days not
spent at the resort.
(c)
Early departure – no refund for days
not spent at the resort
Should
any of the above be due to “bona fida”
reasons beyond your control, your case will be judged
on its merits.
4. Deposit Payment:
(a) An 80%
non-refundable deposit, (amount as indicated on your reservation form)
is required to secure and confirm your reservation. Should you not be in a position to pay the full deposit by the due
date, kindly contact this office to make arrangements for payment.
(b) The balance (amount as indicated on your reservation form) is
payable at the resort. Refer clause 5.
(c) Kindly make sure that you are in
possession of your reservation form
and all original deposit slips
as proof of payment on
arrival at the resort.
5. Payment at the resort:
(a) Only
SA Rands /Meticais/USA Dollers will be accepted for any payment at the
resort.
(b) No cheques or credit cards will be
accepted.
Disclaimer
Whilst every effort is made
to ensure the safety on our clients, the uninterrupted supply of electricity
and water – no responsibility can be accepted for any accident, illness, loss
or damage to property or any other expenses incurred from your reservation at
Paindane Resort.
Paindane Resort reserves the right to
change the policy, terms & conditions and prices without written notice.
|
